FAQ's
> IS THE MORRISRETINAPARIS.COM SITE SECURE?
Yes, our site is fully secure in HTTPS, our banking partner Stripe and PayPal also guarantee the security of all payments made on Morrisretinaparis.com. We adhere to the CNIL, and respect the confidentiality of your personal information.
> HOW LONG WILL IT TAKE MY ORDER TO ARRIVE AT ME?
As a general rule, an order will reach you within 24/48 working hours. (Refer systematically to the sheet of the product you order for more information)
> WHAT CAN I DO IF THE PRODUCTS I ORDERED HAVE NOT ARRIVED?
You can contact us via email: Morrisretina.contact@gmail.com, a Customer Service Representative will answer your questions Monday to Friday from 11 a.m. to 8 p.m.
> I HAVE PROBLEMS ORDERING ONLINE, WHO SHOULD I CONTACT?
For any problem with online ordering, contact the Webmaster: Morrisretina.contact@gmail.com An answer will be given to you within 24 hours!
> CAN I CHANGE THE ORDER I MADE?
You can change your order provided it has not been prepared and shipped. Contact us by email : Morrisretina.contact@gmail.com Monday to Friday from 10 a.m. to 8 p.m. for a problem of this order.
> CAN I CANCEL MY ORDER?
You can cancel your order if it has not been prepared or shipped. Contact us by email : Morrisretina.contact@gmail.com .
> I PLACED AN ORDER TWO OR MORE TIMES UNINTENDEDLY, HOW CAN I DO IT?
Contact the webmaster of the site at this address indicating your error: Morrisretina.contact@gmail.com
> I HAVE NOT RECEIVED A CONFIRMATION EMAIL FOR MY ORDER OR MY CUSTOMER ACCOUNT, WHAT SHOULD I DO?
Contact the webmaster of the site who will verify the data of your customer account: Morrisretina.contact@gmail.com
> I CAN'T FIND THE ARTICLE I'M LOOKING FOR ON YOUR SITE, DO YOU HAVE A SOLUTION?
Contact us by mail : Morrisretina.contact@gmail.com Our catalog is updated regularly, we may be able to inform you about a future product entry.
> I HAVE CONNECTION PROBLEMS, WHAT SHOULD I DO?
Our store is compatible with most internet browsers. However, you may have subscribed to a powerful antivirus which prevents you from connecting to our site. If the problem persists, contact us: Morrisretina.contact@gmail.com
> WHAT MEANS OF PAYMENT ARE ACCEPTED BY YOUR SITE?
We accept the 3D SECURE secure credit card payment method. “France” Customers also have the option of paying by bank transfer.
> WHAT ARE THE PARCEL DELIVERY COSTS?
Delivery costs are systematically indicated at the time of confirmation of your order. You can also refer to the section: Deliveries and returns
> I RECEIVED PRODUCTS THAT DO NOT CORRESPOND TO MY ORDER, WHAT SHOULD I DO?
You can refer to the section: Deliveries and returns
> HOW DO I FIND THE RIGHT SIZE FOR MY T-SHIRT?
Refer to the size correspondence page or in the “size guide” section to the right of the size selection on a product sheet